TQM
Order Description
Project report should cover the following two parts:
Part A: Literature review:
• Choose any of the tools used in TQM implementation such as ISO-9001, MBNQA, EFQM, 6-Sigma, Balanced Scorecard, Kaizen etc.
• Write about the tool, its principles, history & evolvement, implementation process, pros/cons, extent of its use in our region etc.
Part B: Field data (comparative case studies)
• Choose at least two organizations in UAE that have implemented the chosen tool of TQM.
• Prepare interview and data collection protocol (most likely semi-structured interview) around how the process was implemented, the challenges faced and main results.
• Analyze the data and draw conclusions and recommendations
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